Work

Dell

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Email: mark (at) downing.ca
Skype: mark_downing
MSN: mark_downing (at) hotmail.com
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Twitter: markdowning
Web: MarkDowning.com

Dell Inc.

Online Business Senior Manager
Dalian, China (November 2006 to present)

  • Leading one of the world's largest e-commerce sites in stakeholder SEO training and governance
  • Managing global SEO projects involving IT and business teams
  • Coordinating SEO with Dell's Social Media & Community team
  • Received 3 Dell "On the Spot" Awards and a Director's Award
iAsure Group

iAsure Group

Senior Advisor
Online media, promotions and technology, in Shanghai, China (October 2005 to October 2006)

  • Acquired and trained potential Chinese partners, sellers and auctioneers for business development and marketing initiatives involving eBay China and the eBay Live Auction tool

Channel2

Business Development
Toronto, Canada and Shanghai, China (May 2005 to present)

  • Running an e-commerce turnkey sales solution (eBay PowerSeller)
eBay.ca

eBay Canada

Senior Category Manager
Toronto, Canada (April 2001 to April 2005)

  • Created the strategy and conducted business development, product development and marketing initiatives to grow the Canadian component of the global marketplace of the Collectables, Computer and Business/Industrial categories, overseeing over USD $200 million in annual volume of sales
  • Created and launched marketing campaigns focusing on awareness, activation and activity; supported by the online and offline marketing, PR, direct mail and creative teams
Big Blue's logo.

IBM Canada Ltd.

Consultant, IBM Global Services
Toronto, Canada (June 1999 to April 2001)

  • Consulted external and internal clients on online marketing strategies, competitive overviews, usability assessments and Web development strategies
  • Performed detailed Web strategy assessments and industry analyses. Assisted in the launch of an online consulting service involving content creation, QA testing and delivering on client engagements
TSC's Logo, now split into eLoyalty Co.

Technology Solutions Company

Associate Consultant
Toronto, Canada (September 1998 to June 1999)

  • Performed business case and cost-benefit analyses to compare different CRM solutions for VIA Rail, the Royal Bank of Canada and Xerox
GM's logo.

General Motors of Canada, Ltd.

Summer Intern, Marketing Department
Oshawa, Canada (Summer 1997)

  • Created the business logic required to correlate mandatory technician training for warranty repairs, driving to install a governing structure to minimize unnecessary or improper work
Vicarb's logo.

Vicarb Inc.

Applications Engineer
Newmarket, Canada (January 1995 to April 1996)

  • Designed heat exchangers for industrial clients such as GM, Imperial Oil and Magna
Sprint's logo.

Sprint Canada Inc.

Network Provisioning Analyst
Toronto, Canada (September 1994 to December 1994)

  • Migrated Sprint business customers to the new long distance "Equal Access" environment
UNESCO's logo.

Museum of Carthage

Laboratory Assistant
Carthage, Tunisia (Summer 1993)

  • Edited a UNESCO funded manual for the chemical cleaning and preservation of archaeological artefacts unearthed from the ancient Phoenecian, Roman and Vandal settlements
Metro Toronto's logo.

The Municipality of Metropolitan Toronto

Hazardous Waste Technician (part-time)
Toronto, Canada (1992 to 1998)

  • Operated a Hazardous Waste Depot, chemically classifying and shipping waste for disposal

Etobicoke Parks & Recreation Services

Pool Supervisor (part-time)
Toronto, Canada (1991 to 1994)

  • Taught swimming, lifesaving, trained staff and operated a facility
  • National Lifeguard Service (Instructor & Examiner), CPR (Instructor), Red Cross Standard First Aid (Instructor)

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Study

U of Toronto's logo.

M.B.A. - University of Toronto

Masters of Business Administration, Rotman School of Management
Toronto, Canada (Fall 1996 to Spring 1998)

CSI's logo.

Canadian Securities Course

Canadian Securities Institute
Toronto, Canada (Summer 1996)

U of Toronto's logo.

B.A.Sc. - University of Toronto

Chemical Engineering & Applied Chemistry, Faculty of Applied Science
Toronto, Canada (Fall 1990 to Spring 1994)

  • Chief Engineer of the Chemical Plant Design Course:  led a team of 7 students to design a ceramic manufacturing plant and competed in the Ontario Engineering Competition
  • Research Thesis: examined the radioisotopic equilibrium of heavy metals in waste incinerator ashes (supervising Professors Dr. S.S. Krishnan and Dr. R.E. Jervis)

Ontario Secondary School Diploma

Richview Collegiate Institute
Toronto, Canada (1985-1990)

Certificate of Studies in the French Language

Etobicoke French Immersion Program
Toronto, Canada (1976-1990)

FrenchMandarin
Japanese SpanishCantonese

Languages

  • Fluent French
  • Intermediate Mandarin
  • Completed beginner level courses in Japanese, Cantonese and Spanish

IT

  • UNIX, Windows, Mac OS, Fortran 77, SQL, HTML, power user of MS Excel & Access

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Play

PEO logo.

Memberships

Engineer-in-Training of the Professional Engineers Ontario (1995-now)
Royal Astronomical Society of Canada (1999-2006)
Board of Directors of the Music Gallery (1999-2006)
Canadian Opera Company (1993-2006)
Toronto Symphony Orchestra (1998-2006)

PADI logo.

Advanced PADI Scuba Diver

  • Dahab, Egypt, PADI Open Water, 10 dives
    Experienced a magnitude 4 earthquake underwater in one of the world's most beautiful seas
  • Koh Tao, Thailand, PADI Advanced, 7 dives
    Night dive with glow-in-the-dark microscopic life and deep dive to 42 m
  • Ambergris Caye, Belize, 3 dives
    Blue Hole at 38 m with 9 mature black tip sharks amongst pre-glacial era stalactites and stalagmites
  • North Malé Atoll, Maldives, 3 dives
    Tidal drift diving
I took Culinary Arts I & II, Catering, Baking, Sauces & Marinades, Thai, Japanese and Indian Culinary Arts Certificate, George Brown Chef School (2005)
Anthropology
Swimming and weight training
Travelled to 53 countries

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